Product
Volume, channel mix, message traffic, how often a person had to step in, and what customers said about it afterwards.
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New conversations, inbound and outbound messages, and how many people actually wrote to you in the period — the shape of your workload, not a wall of metrics.
A channel breakdown shows which surface your customers actually use, and the daily chart shows when they use it.
How many conversations are waiting for a person right now, and the average of the scores customers left when you closed a thread.
Conversations, inbound and outbound messages, and active contacts for the period.
Which platforms your customers actually reach you on.
When the messages arrive, day by day.
The average customer score, exportable as CSV.
Numbers appear as conversations happen — there is nothing to instrument.
Volume, channel and timing together tell you where the load is.
Ask for a score when you close a conversation and watch the average.
A rolling fourteen-day window, so the page always reflects the recent past rather than a fixed month.
Customer satisfaction scores export as CSV. The rest is read on the page.
No. Spend and token accounting are platform-side and are not part of the workspace analytics screen.
Free for 14 days. The numbers start filling in from the first conversation.
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