Tags conversations
Tag by topic or add your own, then filter everything carrying that tag.
Customer management
Turn every conversation into a customer record
Blinkerbot gathers conversations onto one contact, tags them and marks who should pick them up. Who asked what, and what they were told, all in one place.
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One customer, four different places
The person messaging on Instagram is the person messaging on WhatsApp. Your team cannot tell, so the customer explains themselves again.
One contact, one history
Whatever the channel, conversations merge onto the same contact. Notes, tags and earlier answers sit in front of everyone.
What it does
A ledger, not a pile
Search inside conversations
Search by name, phone, email or a word said anywhere in the thread.
Ownership and handover
Take a conversation, assign it to a colleague, or pause the AI on it.
Shows what is being asked
See which topics come up and how often. That is where the gap in your knowledge base shows itself.
Step by step
How a message becomes a record
These steps follow a single incoming message from arrival to the person who ends up handling it.
A question lands from Instagram
It arrives in the inbox with its channel badge, so which account it came from is obvious at a glance.
How it works
Three steps to set up
- 1
Connect your channels
Bring every channel people write from into the same inbox.
- 2
Define your tags
Set up tags that match how you work; conversations organise themselves around them.
- 3
Bring your team in
Invite colleagues, share conversations and see who is looking at what.
Common questions
Can I bring my existing contacts?
You can import contacts from inside the app. Imported contacts are matched against new incoming conversations.
Who on the team sees what?
Team members see the conversations in the workspace. The owner role additionally reaches settings and billing.
How long is history kept?
Conversations stay in your workspace until you delete them. You can delete everything held about one person from inside the app.
An inbox that knows your customer
Connect your channels and history starts building from the very first conversation.
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